Guests expect instant responses. They are comparing three hotels at once, and the one that replies first gets the booking. Your front desk is busy with check-ins. Jess is not.
A couple is planning their anniversary trip. They message three hotels at 10 PM. Two respond the next morning. Jess responds in twelve seconds with availability, rates, and a personal touch. By the time the other hotels wake up, the booking is already confirmed. In hospitality, speed is not just good service — it is revenue. Every hour of delay is a room sold somewhere else.
Weddings, corporate retreats, reunions — event inquiries involve a dozen back-and-forth messages about capacity, catering, AV equipment, and room blocks. Jess handles the entire conversation thread, collects requirements, and delivers a polished proposal. She follows up with undecided planners at the right intervals and keeps confirmed events on track with timeline reminders and vendor coordination prompts.
Checkout happens and the guest disappears. You never find out if the AC was too loud or if the breakfast was amazing. Jess sends a personal follow-up after every stay — not a generic survey link, but a real message asking how things went. She flags negative feedback for immediate attention and funnels happy guests toward leaving a review. This is how you catch problems before they become one-star reviews.
You know the guest had a great time. They told you at checkout. But they never leave a review because life gets in the way. Jess sends the ask at the perfect moment — 24 hours after checkout, when the experience is still fresh. She makes it effortless: one tap, one link, done. Then she follows up a week later with anyone who did not complete it. Your review count climbs steadily without your staff lifting a finger.
A guest books a standard room. But they might want the suite upgrade, the spa package, or the late checkout. Jess reaches out before arrival with personalized upgrade offers based on the booking type. Anniversary trip? She suggests champagne and a room with a view. Business traveler? Early check-in and high-speed WiFi. These upsells add revenue without adding work for your front desk.
Jess does not just follow a script. She learns your hospitality business — which room types get the most inquiries, what upsells guests actually say yes to, which follow-up messages drive the most reviews. Every interaction sharpens her understanding of your property and your guests.
By month two, she knows your booking patterns, your peak seasons, and your guest preferences better than a front desk manager who started last quarter. That is the difference between a chatbot and a concierge.
Jess responds to booking inquiries, manages event leads, follows up with guests, generates reviews, and runs upsell campaigns — while you focus on hospitality. Starting at $97/mo.