Moving leads request multiple estimates and book the first company that responds professionally. Average response time in the industry is 4 hours. Jess responds in 15 seconds.
Every lead gets the same treatment: respond in seconds, ask the right questions (size, distance, stairs, specialty items, dates), and deliver a ballpark range. By the time your competitor checks their email, Jess has already booked the estimate.
You send a quote and hear nothing. Most movers give up. Jess follows up at 24 hours, 3 days, and 7 days. She doesn't nag — she adds value: "Just wanted to make sure you got the estimate. We still have the 18th open but it's filling up." Urgency sells.
The day before the move, Jess confirms the time, address, and any last-minute details. She asks if anything changed — added items, different access points, parking situation. This prevents day-of surprises that blow your schedule.
The evening after the move, when the client is settled and relieved, Jess sends a thank-you text and a review link. Moving is stressful — the gratitude is real when it's done well. That's when five-star reviews happen naturally.
People who just moved know other people who are about to move. Jess sends a referral request two weeks after the move. She also reaches out to past clients around lease renewal season — because people move more than once.
Jess doesn't just follow scripts. She learns your moving company business — which services clients ask about most, what times they prefer to schedule, which follow-up messages actually get responses. Every conversation makes her more effective.
By month two, she knows your business better than most employees who have been there a year. That's the difference between a tool and a team member.
Jess responds to every lead in seconds, follows up on every estimate, and books the job before your competition wakes up. Starting at $97/mo.