1. How quickly do you typically respond to a new lead?
Under 5 minutes
5-30 minutes
30 minutes to 2 hours
2-24 hours
More than 24 hours (or I do not know)
2. Do you follow up with leads who do not respond to your first message?
Yes, multiple times over days/weeks
Yes, once or twice
Sometimes, if I remember
No, if they do not respond they are not interested
3. What happens to leads that come in after business hours or on weekends?
They get an immediate, personalized response
They get an auto-reply
They wait until the next business day
I have no idea what happens to them
4. Do you track where each lead is in your sales pipeline?
Yes, in a CRM with clear stages
Somewhat — spreadsheet or notes
It is mostly in my head
No, I do not track pipeline stages
5. How many leads per month do you think you lose due to slow or no follow-up?
Almost none — our process is tight
A few, maybe 10-20%
A lot — probably 30-50%
Most of them, honestly